Senior Account Sales Representative (Bilingual Mandarin/Cantonese)
Woodside, New York
Overview
Spectrum is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and products. Spectrum is at the intersection of technology and entertainment, facilitating essential communications that connect nearly 32 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Spectrum’s business strategy and it’s the philosophy that guides our 100,000+ employees.
Success Profile
What makes a successful Spectrum Multi-Tenant Sales Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Good listener
- Persuasive
- Goal-oriented
- Competitive
- Trustworthy
Our Multi-Tenant Sales Representatives are charismatic, motivated to succeed, and focused on the customer experience. Get the inside story on one of Spectrum’s most interactive roles.
A Positive Outlook
When you’re proud of the work you do and believe in yourself, it shows. Your friendly attitude, combined with expert knowledge of the solutions you can provide, will win over your customers time and time again.
Preparation
Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. With foresight and a little planning for conditions on the road, you’ll build partnerships with your leasing staff, customers and the community.
Something New Every Day
You’re ready to take on whatever comes your way. Your entrepreneurial spirit gets you out of the office and on the move. Schedules are flexible and can vary a lot; discover what works for you each day. Own your day, own your schedule, own your career.
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings with $3,000 in bonus income during your first three months, unlimited commission, competitive salary, and paid mileage.
Comprehensive Training
Work smarter, not harder. With Spectrum, you will enjoy paid training on our winning sales techniques, products, and services. Our year-long learning journey involves:
- Technology to help you reach your goals
- Virtual classroom training and face-to-face training sessions
- Ongoing product updates to keep you connected to our evolving Spectrum products
If you learn a little every day, you will always be prepared and progressing with us.
Career Advancement
Looking for a great company with exciting growth opportunities? This is the place to be. Establish yourself as a successful Sales Representative, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.
Rewards
Responsibilities
Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.
Actively and consistently support all efforts to simplify and enhance the customer experience
Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
Solicits residential customers through door-to door solicitation, lobby events and by building/maintaining strong relationships with property management
Generates incremental revenue from existing customers by adding new/additional services
Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
Attends and actively contributes to sales meetings and training programs
Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
Collect and account for funds and provide receipts according to Company policies and guidelines
Required Skills/Abilities and Knowledge
Knowledge of cold call sales skills, persuasion, and clear communication skills Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
Required Education
High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
Experience in sales or customer service - 1+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
- Bilingual Cantonese/Mandarin Preferred
Preferred Education
Preferred Related Work Experience and Number of Years
2+ years sales or relevant work experience
WORKING CONDITIONS
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.) Exposure to moderate noise levels Must be able to work evenings and weekends Variable hours: may include weekends, holidays, and split days off
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Walking door to door for extensive periods through local communities
Mental Requirements
Ability to complete documentation accurately
Ability to build mutually beneficial relationships with all management at assigned properties
Ability to communicate orally and in writing in clear and straightforward manner
Ability to maintain confidentiality Ability to deal with the public in a professional manner
Ability to maintain high level of self-motivation
Ability to maintain favorable relations with subscribers, vendors and employees within the service area
Ability to prioritize and organize effectively Ability to use personal computer and software applications
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $65,000.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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