Manager, Business Customer Relationship Management Marketing
Are you a customer-focused leader who excels at relationship building? Do you have a passion for driving customer satisfaction? Do you have in-depth knowledge of the customer relationship management marketing landscape? If so, you could excel as a Manager, Business Customer Relationship Management Marketing at Spectrum.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. Our Manager, Business Customer Relationship Management Marketing plays an essential role in supporting the development and the implementation of customer relationship campaigns and tactics as well as supporting all products and aspects of the customer relationship and lifecycle.
BE PART OF THE CONNECTION
As a Manager, Business Customer Relationship Management Marketing you will support activity and execution of tactics related to communications, growth and retention, engagement, upgrade, upsell, loyalty and winback programs with the goal of mitigating customer churn and building long term customer relationships. You’ll work on a high-performing, collaborative team that supports one another each and every day. It’s a career that develops as you do, with opportunities to grow.
WHAT OUR MANAGER, BUSINESS CUSTOMER RELATIONSHIP MANAGEMENT MARKETING ENJOY MOST
- Supporting and executing customer campaigns for sell in of services to deepen the customer relationship within the business community.
- Leveraging collaboration and working cross-functionally with teams to maximize customer marketing initiatives.
- Acting as the liaison with Departments, including Product Marketing,
- Creative Strategy and go-to-market execution teams to ensure effective programs and initiatives.
- Supporting the execution of customer facing materials with partner teams.
You’ll actively and consistently supports all efforts to simplify and enhance the customer experience through the creation and implementation of programs to maximize productivity while staying within budget. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you’re up to the challenge, you’ll find a rewarding and fulfilling career at Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Marketing Experience 5-7 years
- Education: Bachelor’s Degree in Marketing, Communications, Business, or related discipline and/or an equivalent experience.
- Technical skills: Customer-focused with a proven track record of success in achieving/exceeding growth and profitability goals through innovative marketing and event programs.
- Skills: Strong communication and collaboration skills. Attention to detail. Service orientation and comfortability interacting with senior-level executives. Self-starter.
- Abilities: Can read, write, speak and understand English. Can work independently and autonomously. Can think strategically. Can manage multiple projects simultaneously.
- Travel ability: Office environment
Preferred Qualifications
- Knowledge of video, voice, data, mobile products preferred.
- Business Marketing experience.
- Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications.
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
- Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
