Director, Benefits Data & Reporting
Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Human Resource teams play the integral role of keeping our employees happy, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources that serve our people.
BE PART OF THE CONNECTION
Ths position is responsible for data analytics and reporting for Charter’s health plan and insurance program. This position will work in close partnerhsip with our Benefits, Accounting, and Financial Planning & Analysis teams in addition to external consultants and vendors. The main goal of this position is to help develop initiatives to improve health outcomes and drive business outcomes by reporting on the financial, clinical, and operational performance of our plans.
WHAT YOU WILL ENJOY MOST
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Analyze and report on the clinical, financial, and operational performance of the Charter’s health and insurance plans
- Work with various internal and external partners to collect, analyze and interpret data sets
- Leverage medical and healthcare data sets, such as medical claims, within a data warehouse to glean insights on program/plan performance
- Work with leadership to develop strategies and recommendations to improve health outcomes and meet business objectives by leveraging data insights, and support the development of PowerPoint presentations to detail insights and recommendations
- Support the scoping, refining and delivery of reporting and analytic projects, including defining and measuring the effectiveness/success of developed and implemented strategies
- Integrate data from multiple data sets for reporting and/or metric production
- Responsible for the management of the claims data warehouse and payment integrity vendors
- Scope and execute projects to enhance or maintain our claims data warehouse and payment integrity practices
- Assist with participation in benchmarking surveys
- Participate in meetings with medical and pharmacy vendors (quarterly business reviews and deep dive meetings, weekly/bi-weekly vendor reporting calls, annual working session with medical vendors to review reporting needs)
Required Qualifications
Skills/Abilities and Knowledge
- Knowledge of US benefits healthcare and insurance plans and healthcare concepts, including program engagement, pharmacy, diagnosis codes, specialty types, provider TIN’s
- Strong analytical skills; ability to demonstrate trends in data, draw thoughtful and meaningful conclusions from that data in order to make data-driven business recommendations
- Proven experience using critical thinking skills to solve problems
- Strong data quality skills: ability to organize and check data and reports for weaknesses
- Ability to efficiently leverage data warehouse capabilities, e.g. supporting data installations, building reports, scoping and creating dashboards
- Advanced knowledge of Microsoft Excel for data manipulation including pivot tables and advanced formulas
- Must have above average mathematical skills, including the ability to compute rates, ratios, percentages, and other basic statistical calculations
- Ability to work in a fast-paced, time-sensitive work environment, while producing a quality work product
- Strong project management skills
- Strong and effective verbal and written communication skills, including ability to translate datasets into creative PowerPoint presentations for key stakeholders and senior leaders
- Must be able to use graphs, infographics and other methods to visualize data and communicate the overall message of an analysis
- Preferred Skills/Abilities and Knowledge
- Data visualization skills including familiarity with tools such as Tableau, Power BI, or other similar tools
Required Education
Bachelor’s degree or equivalent experience
Required Related Work Experience and Number of Years
- Corporate benefits, benefits consulting or health plan/health insurance field along with data analytics background – 5+
- Experience working with self-insured health care claims data within a data warehouse
WORKING CONDITIONS
Office Environment
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
