Call Center Sales Rep - $20 per Hour plus Commission and Incentives
Mililani Town, Hawaii
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show residential customers just how Spectrum can fit into their lives. And when you grow our network, you can grow your career, too.
Success Profile
What makes a successful Spectrum Call Center Sales Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Competitive
- Organized
- Achiever
- Results Driven
- Tech Savvy
- Communicator
Our Call Center Sales Representatives are goal-oriented, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Call Center Sales team.
The Day to Day
As a Call Center Sales Representative, you’ll establish and grow relationships with our residential customers and present them with the benefits of Spectrum’s TV, Internet, Voice and Mobile products. We want our customers to get the best value for their investment in us, and as a Call Center Sales Representative on our team, you can help them do just that.
Upbeat Environment
From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.
A Deliberate Path to Success
With plenty of dedicated peer and mentor support, our fully paid training programs shape new Call Center Sales Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the potential for earnings is limitless, and with commission bonuses awarded for qualifying sales, you can boost your earnings to six figures here.
Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you that you can succeed.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Enjoy bonus income while you are in training and learn how to maximize your commission potential.
Comprehensive Training
Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience. We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Build Your Career
If you’re looking for a company that promotes from within, Spectrum is the company for you. Establish yourself as a successful Inside Sales Representative within a great company that offers the best in entertainment and communications connectivity. With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
Rewards
Responsibilities
Our agents earn an hourly base pay of $20.00 along with lucrative commission and incentives for target hourly earnings of $29.99/hour or $62,375 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new residential customers and solicit existing residential customers by selling them additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
- Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
- Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities.
- Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
- Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers.
- Acquires and demonstrates thorough knowledge of competitors’ pricing, packaging, products and services in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promotes and communicates current marketing campaigns and promotions.
- Works with other departments to resolve customer issues, as necessary
- Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English at a very high level
- Must have strong sales experience
- Able to work at any Spectrum location
- Proficient on the computer including a working knowledge of Windows and Word.
- Type 40 words per minute, use of telephone system, and ten-key adding machine.
- Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skills
- Able to sell and handle all customer service inquiries through effective communication
- Knowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computers
- Stable employment history
Required Education
High School diploma or equivalent
Required Related Work Experience and Number of Years
Minimum 3-6 months of either office, clerical, or customer service experience.
WORKING CONDITIONS
- Has extensive outside contact with customers and the public.
- Has no supervisory responsibilities.
- Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewrite, and cable equipment such as converter box and modem; may use postage machine.
- Sitting for long periods of time.
- Typing and reading on computer and data entry on ten-key
- May lift and carry converters (8 lbs.)
- Communicating by either e-mail, over the telephone, and/or in-person with customers.
- Extended use of telephone headset and earpiece.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $00 and $00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $12,625.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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