Supervisor, Enterprise Carrier Sales Support, Spectrum Enterprise
Charlotte, North Carolina
For decades, Spectrum Enterprise experts have partnered with America’s largest businesses to provide a high-performing network and solutions. We understand clients have the right to demand what their business needs to be successful. We don’t settle for one-size-fits-all. We learn the ins and outs of the business, and IT goals, before designing the right solution for today—and setting the stage for tomorrow. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions.
- Full-time
- Job level: Mid-level
Success profile
Check out the top traits we're looking for and see if you have the right mix.
- Ambitious
- Achiever
- Perceptive
- Problem solver
- Results-driven
- Skilled presenter
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Responsibilities
Do you want to lead a collaborative team that provides sales support for Carrier clients? You can do that. Ready to meet or exceed goals through detailed analyses and documentation of team performances? As a Supervisor of Carrier Client Services at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, You can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
You possess an in-depth knowledge of Spectrum Enterprise products, services and systems for Carrier. You manage a team of senior Sales support professionals that assist internal and external clients. You provide regular Carrier client communications answering questions and resolving escalations.
WHAT OUR ENTERPRISE CARRIER SALES SUPPORT SUPERVISORS ENJOY MOST
- Ensure support activities are completed accurately by monitoring team activities and order statuses.
- Review and assess individual and team performances and conduct coaching and development sessions.
- Address and resolve order issues and concerns through collaboration with internal teams.
- Monitor team adherence to the order process, identify the root cause of adoption challenges, implement internal control procedures and provide reporting.
- Maintain proper staffing alignment and participate in the interview and selection process.
WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE
Required Qualifications
- Experience: Two or more years of business, financial, accounting or data analysis and management and project coordination experience; Three or more years of sales support or client service experience; Three or more years of experience training and mentoring teams and analyzing and reporting; Three or more years of experience with CRM databases.
- Education: Bachelor’s degree in a related field or equivalent experience.
- Technical Skills: Proficient with Microsoft Office.
- Skills: Prioritization, organizational and interpersonal English communication skills.
- Abilities: Willingness to assist clients and enthusiasm to learn and adapt to change.
- Travel: Availability to travel to and from assigned territories and company facilities. Valid driver’s license.
Preferred Qualifications
SPECTRUM ENTERPRISE CONNECTS YOU TO MORE
- Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning Culture: Company support in obtaining technical certifications.
- Dynamic Growth: Paid training and clearly defined paths to advance within the company.
- Total Rewards:Comprehensive benefits that encourage a work-life balance.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
