Organization Effectiveness Consultant
Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Human Resource teams play the integral role of keeping our employees happy, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources that serve our people.
BE PART OF THE CONNECTION
As on Organization Effectiveness Consultant, this role is responsible for developing and implementing strategies, programs, and processes to support the Organization Effectiveness team. Programs may include performance management, talent and succession planning, employee surveys and other initiatives in support of the business. Additionally, this role will provide OE-related consultation to HR partners across Charter.
WHAT OUR ORGANIZATION EFFECTIVENESS CONSULTANTS ENJOY MOST
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Provide support for medium- to large-scale programs, processes and projects, such as performance management, employee surveys, talent planning, succession planning, and other programs, processes and projects supported by the OE team
- Develop and manage detailed project schedules and plans, including coordination of work with partner teams, ensuring projects remain on track
- Create training resources (e.g., reference guides, job aids) and supporting project materials including agendas, meeting minutes, meeting slides, and communications
- Regularly provide project updates to various stakeholders about progress, adjustments, and/or opportunities for improvement
- Troubleshoot technology-related issues and escalate appropriately
- Partner with technology and other teams to test and implement solutions
- Independently identify process improvements based on client feedback and propose solutions for approval
- Consolidate large amounts of data, review for accuracy and anomalies, analyze trends, and depict findings in an engaging manner for easy consumption
- Research varied, relevant topics to support OE programs and processes, and make recommendations upon request
- Monitor function mailboxes and manage responses
- May independently lead portions of projects or programs
- May lead meetings (virtual and in-person) with team members or partners (e.g., HR Technology)
- Provide OE consulting to HR partners across Charter
- Partner with HR and business leaders to implement OE strategies and programs
- Assist HRBP clients in the planning and management of OE-related programs, processes and projects; provide training/education on OE processes or programs
- Participate in internal project teams within the OE/Leadership Development group to represent business point of view and inform processes and tools
- Research varied topics based on client needs and make recommendations upon request
- Create presentations and facilitate meetings with stakeholders at various management levels
- Review employee survey data and form insights for consultative conversations with HR partners
- Connect HR partners with external coaching and leadership assessment providers as well as internal leadership development resources
- Perform other duties as requested
WHAT YOU BRING TO SPECTRUM
Required Skills/Abilities and Knowledge
Demonstrated interpersonal skills for an effective working relationship with various levels of employees
Demonstrated communications skills (verbal and written) necessary to foster productive relationships across the company
Effective critical thinking and analytical skills
Effective attention to detail
Effective time management skills: ability to prioritize and manage multiple projects and tasks with different leaders
Effective verbal and written communication skills
Ability to effectively communicate complex ideas in a simple, straightforward manner across all employee levels
Ability to work independently and collaboratively in a fast-paced, demanding and ever-changing work environment
Proficiency in PowerPoint, Excel, and Word. Specific experience needed in data analysis and visualization using Excel and PowerPoint
Flexibility and willingness to work in a rapidly changing HR environment
Required Education
Bachelor’s degree or equivalent experience is required or equivalent combination of education and experience
Required Related Work Experience and Number of Years
HR or consulting experience - 3-5
Experience in delivering presentations and facilitating discussions with groups and/or senior-level leaders - 3-5
Experience in understanding client needs and recommending solutions - 3-5
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Organization Effectiveness or Leadership Development preferred
Knowledge of HR data management and reporting, especially Human Capital Management systems preferred (e.g., Oracle, Cornerstone-On-Demand, Visier)
Familiarity with project management software tools (Asana preferred), methodologies, and best practices
Experience in end-to-end HR project management
Preferred Education
Master’s degree preferred
WORKING CONDITIONS
Office environment
Minimal travel (less than 10%)
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
