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Sr Release Analyst

Greenwood Village, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

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Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado Date Posted: Date posted 05/07/2024 Anticipated Close Date: 2024-05-28 04:06 PM (UTC) Areas of interest: Development, Engineering, Information Technology Requisition Number: 2024-32753 Business unit: Network Operations ISW327

This posting has been extended beyond the initial anticipated closing date.

JOB SUMMARY

Primary liaison between the Customer Premises Equipment (CPE) teams and all other partners in the business to facilitate the tracking, management, deployment, and post deployment quality analysis of new firmware, products, and features to customers.


DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Practices adherence to the Release Management (RM) processes, policies, and procedures and makes recommendations for updates to the Release Management documentation.
  • Provides operational level oversight and control through the use of Release and Communications Plans, System Organization and Dependency Charts established for each Program/Application Stack.
  • Ensures the appropriate amount of planning is conducted based on method and complexity of the release in order to minimize risks and to clearly articulate impact of the maintenance to the stakeholders. 
  • Maintains highly accurate tracking of code releases and system maintenance for all environments, as applicable to each Program, and to provide accurate Release Management (RM) metrics.
  • Ensures that functional testing was passed in a lower environment prior to release into an RM managed environment, and that the production deployment procedures are practiced in a similar, lower environment.
  • Reviews required artifacts for accuracy and completeness as applicable to each environment (Examples: Release Notes, Methods of Procedure, Test Results, and Change Requests).
  • Provides communications necessary for successful deployments, communicates release results when outcome deviates from the plan, and maintains a Release Calendar in accordance with each Program’s Communication Plan.
  • Coordinates Releases with all applicable parties
  • Actively monitors Quality Assurance (QA) and User Acceptance Tests (UAT) deployment progress and ensures Release Analyst availability if needed for escalation on Production deployments.
  • Engages resources for deployment troubleshooting and ensures that application owner signoff is
  • obtained before a roll back or other deviation from the plan is acted upon.
  • Ensures that Release Retrospective when defects, or deployment process cause customer impact
  • May perform other duties as assigned.

BASIC / MINIMUM QUALIFICATIONS

  • Bachelor’s degree in business related discipline, or equivalent work experience
  • Minimum two (2) years’ experience in a release management or related discipline 

REQUIRED QUALIFICATIONS

  • Ability to read, write, speak and understand English 
  • Demonstrated skills and understanding of IT Technologies with proven experience in performing complex release management tasks with a Fortune 500 company
  • Demonstrated customer service mindset with ability to appropriately balance risk with service delivery expectations 
  • Detail oriented with strong organizational skills 
  • Demonstrated track record as a team player and as a critical thinker 
  • Ability to grasp complex technical concepts and apply that knowledge to the release management effort within the team 
  • Ability to work independently, self-motivated, and highly focused to deliver timely results and positively influence outcomes
  • Experience facilitating cross functional meetings with clear, authoritative and professional interpersonal skills 
  • Skilled at resolving conflict and negotiating effectively and tactfully as a partner to a diverse set of stakeholders 
  • Demonstrated program leadership experience handling multiple projects simultaneously in extremely fast-paced, demanding and dynamic settings 
  • Demonstrated ability to drive continuous service improvement through metrics-based process improvement and automation across multiple teams and diverse geographic locations 
  • Ability to grasp complex technical concepts and apply that knowledge to the release management effort within the team 
  • Demonstrated skills in developing highly articulate and creative presentations and presenting to all levels of the organization 
  • Advanced problem solving and analytical skills to address problems with little or no precedence. 
  • Proficient in extracting report requirements from customers and using various report writing tools 
  • Experience with estimating resource requirements

PREFERRED QUALIFICATIONS

  • Proficient with Jira and the Atlassian suite of products
  • Proficient with the Microsoft Office Suite of products


ISW327 2024-32753 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-05-28 04:06 PM (UTC) and will be extended if necessary.

The pay for this position has a salary range of $78,900.00 to $139,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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